Please I need help.
Cashier completed order with the Point of Sales, but during closing POS entry we noticed she used some wrong mode of payment, hence the sales proceed didn’t balance according to her chosen mode of payment.
In order to correct it, i canceled the POS Invoice and amended it to suit the mode of payment she used to collect the money.
The problem now is that we can’t close(POS Closing Entry)on those amended invoices again. The system keeps throwing up an error message that POS INVOICE ISN’T CREATED BY THE USER
I have tried several users to close it, including the administrator user which I used to cancel and amend the invoice but it keeps throwing up the error as shown on the attached pix
Please, my inventory gurus kindly suggest how I can tackle this issue. Thank you