Re-open issue if a new comment was added

ERPNext
1

Hello Everyone.

I need to re-open the support issue if comment/new email was added to the issue.

I tried to use in the workflow, but can’t seem to have this/nor the comments fields implemented.

Any help would be appreciated.

2

Any help in here guys? :slight_smile:

3

@rmehta @vrms am sorry for the direct tag guys I know it isn’t prohibited, but I needed to…

4

sorry, no idea how to achieve this (not having looked at ERPNExt issues at all yet)

It may be related to this Sending Email alerts according to field values · Issue #14749 · frappe/frappe · GitHub

5

I think i did not explain correctly.

I am using the ISSUES in support module in ERPNext, if the case closed and a new comment/email is added to this issue i need it to be opened again.

So :
If new comment added > Status change to be open.