I’m currently testing the software to implement it on a clinic and I’m having some small issues when trying to set up a patient appointment.
First of all, I set the appointment according to a Service Unit and an “Appointment type”, with a predefined duration:
Then, when I check for availability, the Healthcare Practitioners aren’t filtered according to the Medical Department:
In this case, only HLC-PRAC-2020-00004 has “Radiologia” assigned, but when I select the “Filters applied for (…)” option, none practitioners are shown. So, in this case, I select HLC-PRAC-2020-00003 who is the only one that have a schedule set for the Service Unit previously chosen.
After setting the date and hour, I get the following Patient Appointment:
Where both, Medical Department and Duration of the appointment are different than the ones that were set (the duration changed from 45 minutes to 15 minutes).
The practitioner schedule is setted for 15 minutes appointment so I guess that’s the reason for the duration change, but in the manual says that “the appointment type will allow the user to override the duration of appointments set by the practitioner schedule”, which is not the case here.
I also found this:
So maybe that option is enabled, but I can’t find it on the Practitioner master.
To summarize, the issues are:
- Filter for healthcare practitioner according to medical department isn’t working
- The duration of the appointment isn’t respecting the one defined on the appointment type.