We have an email id called "email@example.com" this email is used INTERNALLY only. When we receive enquiries for our products to our individual email ids, we fwd it to this email id. I want to configure such that for every incoming email to "firstname.lastname@example.org" a new opportunity is created.
A similar feature is available for “Leads”, but then even if I fwd 10 emails, the system thinks I am the lead and creates only one “Lead” record with content of all the emails. This is not useful.
Any suggestions, if I have to do any customization, I am okay. How do we go about this requirement.