Try ERPNext Buy Support Partners Foundation

Internal Server Error after restoring the backup on ERPNext running in Virtualbox

Hi,

I have restored backup of following files successfully in my erpnext running on Virtualbox machine

*-database.sql.gz
*-private-files.tar
*-files.tar

I used this command.

bench --site [sitename] --force restore [path to database backup file] --with-private-files [relative-path-to-private-files-backup-file] --with-public-files [relative-path-to-public-files-backup-file]

after the restore, do I need to run any other command because I am getting “Internal server error” when I click on Login.

Thanks

junaid Hussain
Riyadh, Saudi Arabia

Is the ERPNext that you are restoring to the same version as the one you backed up from?

Try bench migrate

when i try bench migrate command in frappe-bench folder

i get error

could not find app “erp_support”

Has bench update been tried?

Create new app with name erp_support and try restart bench it should work after that

Just to update here

I set up a fresh erpnext on Virtualbox and without upgrading I set up erpnext to check versions

here the versions

ERPNext:** v12.10.1 (version-12)
Frappe Framework:** v12.8.0 (version-12)

When I check erpnext cloud version status, I see

ERPNext: v12.12.1 (version-12)
ERPNext Support: v0.0.3 (master)
Frappe Framework: v12.10.2 (version-12)
Journeys: v0.0.1 (version-12)

so the version was different.

I run the command bench update and run the erpnext again to see the new version.

Installed Apps

ERPNext: v12.12.1 (version-12)
Frappe Framework: v12.10.2 (version-12)

now both versions of erpnext on Virtualbox and on the cloud are the same but erpnext on virtualbox does not show

ERPNext Support: v0.0.3 (master)
Journeys: v0.0.1 (version-12)

I restored the database again but still getting error

Site site1.local has been restored
frappe@ubuntu:~/frappe-bench$ bench migrate
Migrating site1.local
Could not find app “erpnext_support”

I removed them by the command in sites directory
bench --site site1.local remove-from-installed-apps erpnext_support
bench --site site1.local remove-from-installed-apps journeys

run again bench migrate and it worked.

run the erpnext on Virtualbox and it worked.

I hope erpnext support and journeys will be included in the ERPNext-Production.ova file so we do not need to remove these apps to work ERP

Thanks for the help

what is the command to create a new app of erp_support or journeys

Something like that

bench new-app erp_support

{App Title (defaut: Lib Mgt): erp support
App Description: Support
App Publisher: Frappe
App Email: info@frappe.io
App Icon (default ‘octicon octicon-file-directory’): octicon octicon-book
App Color (default ‘grey’): #589494
App License (default ‘MIT’): GNU General Public License}

yes smino

i tried bench update and then run bench migrate but erp_support and journey app was missing. I deleted both app and tried bench migrate and it worked.

thanks for your help