Currently, we are using Highrise as a Customer DB, in which we document all interactions. Highrise offers a feature called Dropbox, which provides an email-address for every customer.
This is email-address “grabs” all information inside an email, if you have put it in the cc or redirected it to it, and creates a comment to the customer view, similar to how ERP handles internally send E-Mails.
Due to the fact, that we want to use Gmail for communication, we would like to find a service or develop a service which provides a similar functionality.
The structure of the email looks like that: email@example.com
As far as I understand, it is basically a service, which parses the content of the email and then maps it to the id of the customer.
As a user, I want to be able to tag conversation with a customer through a customer email address or anything else, in order to not have to tag it manually afterwards.