Help stuck after updating

Install / Update Deployment
1
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

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2

What is the error on the terminal? Maybe a patch failed to apply.

On 28 Sep 2014 16:14, "Roy Ilagan" <ad...@webtechnology.ph> wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

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3
Hi sir,

this is the error when i tried to restart bench 

error: <class 'xmlrpclib.Fault'>, <Fault 10: 'BAD_NAME: frappe'>: file: /usr/lib/python2.7/xmlrpclib.py line: 793
Error: None
Traceback (most recent call last):
  File "/usr/local/bin/bench", line 9, in <module>
    load_entry_point('bench==0.1', 'console_scripts', 'bench')()
  File "/home/erpnext/web-cctv/bench-repo/bench/cli.py", line 29, in cli
    return bench()
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 488, in __call__
    return self.main(*args, **kwargs)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 474, in main
    self.invoke(ctx)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 758, in invoke
    return self.invoke_subcommand(ctx, cmd, cmd_name, ctx.args[1:])
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 767, in invoke_subcommand
    return cmd.invoke(cmd_ctx)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 659, in invoke
    ctx.invoke(self.callback, **ctx.params)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 325, in invoke
    return callback(*args, **kwargs)
  File "/home/erpnext/web-cctv/bench-repo/bench/cli.py", line 148, in restart
    restart_supervisor_processes()
  File "/home/erpnext/web-cctv/bench-repo/bench/utils.py", line 205, in restart_supervisor_processes
    exec_cmd(cmd, cwd=bench)
  File "/home/erpnext/web-cctv/bench-repo/bench/utils.py", line 59, in exec_cmd
    subprocess.check_call(cmd, cwd=cwd, shell=True)
  File "/usr/lib/python2.7/subprocess.py", line 540, in check_call
    raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command 'sudo supervisorctl restart frappe:' returned non-zero exit status 2


On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

    —

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    For more options, visit https://groups.google.com/d/optout.
4

This is strange.

As root, what is the output of

`supervisorctl status`

On 28 Sep 2014 16:19, "Roy Ilagan" <ad...@webtechnology.ph> wrote:
Hi sir,

this is the error when i tried to restart bench

error: <class 'xmlrpclib.Fault'>, <Fault 10: 'BAD_NAME: frappe'>: file: /usr/lib/python2.7/xmlrpclib.py line: 793
Error: None
Traceback (most recent call last):
File "/usr/local/bin/bench", line 9, in <module>
load_entry_point('bench==0.1', 'console_scripts', 'bench')()
File "/home/erpnext/web-cctv/bench-repo/bench/cli.py", line 29, in cli
return bench()
File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 488, in __call__
return self.main(*args, **kwargs)
File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 474, in main
self.invoke(ctx)
File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 758, in invoke
return self.invoke_subcommand(ctx, cmd, cmd_name, ctx.args[1:])
File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 767, in invoke_subcommand
return cmd.invoke(cmd_ctx)
File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 659, in invoke
ctx.invoke(self.callback, **ctx.params)
File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 325, in invoke
return callback(*args, **kwargs)
File "/home/erpnext/web-cctv/bench-repo/bench/cli.py", line 148, in restart
restart_supervisor_processes()
File "/home/erpnext/web-cctv/bench-repo/bench/utils.py", line 205, in restart_supervisor_processes
exec_cmd(cmd, cwd=bench)
File "/home/erpnext/web-cctv/bench-repo/bench/utils.py", line 59, in exec_cmd
subprocess.check_call(cmd, cwd=cwd, shell=True)
File "/usr/lib/python2.7/subprocess.py", line 540, in check_call
raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command 'sudo supervisorctl restart frappe:' returned non-zero exit status 2


On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

    —

    You received this message because you are subscribed to the Google Groups "ERPNext Developer Forum" group.

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    For more options, visit https://groups.google.com/d/optout.
5
Sir,

i noticed something on the error this is the cause of the iframe im trying to create 

Updating frappe                     : [========================================]
Traceback (most recent call last):
  File "/home/erpnext/web-cctv-erp/frappe-bench/env/bin/frappe", line 9, in <module>
    load_entry_point('frappe==4.4.0', 'console_scripts', 'frappe')()
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py", line 39, in main
    ret = run(fn, args)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py", line 83, in run
    out = globals().get(fn)(**args)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py", line 67, in new_fn
    return fn(*args, **new_kwargs)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py", line 424, in latest
    frappe.model.sync.sync_all(verbose=verbose)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/model/sync.py", line 19, in sync_all
    sync_for(app, force, verbose=verbose)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/model/sync.py", line 28, in sync_for
    folder = os.path.dirname(frappe.get_module(app_name + "." + module_name).__file__)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/__init__.py", line 379, in get_module
    return importlib.import_module(modulename)
  File "/usr/lib/python2.7/importlib/__init__.py", line 37, in import_module
    __import__(name)
ImportError: No module named kayako
Error: None
Traceback (most recent call last):
  File "/usr/local/bin/bench", line 9, in <module>
    load_entry_point('bench==0.1', 'console_scripts', 'bench')()
  File "/home/erpnext/web-cctv/bench-repo/bench/cli.py", line 29, in cli
    return bench()
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 488, in __call__
    return self.main(*args, **kwargs)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 474, in main
    self.invoke(ctx)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 758, in invoke
    return self.invoke_subcommand(ctx, cmd, cmd_name, ctx.args[1:])
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 767, in invoke_subcommand
    return cmd.invoke(cmd_ctx)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 659, in invoke
    ctx.invoke(self.callback, **ctx.params)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 325, in invoke
    return callback(*args, **kwargs)
  File "/home/erpnext/web-cctv/bench-repo/bench/cli.py", line 130, in update
    patch_sites()
  File "/home/erpnext/web-cctv/bench-repo/bench/utils.py", line 81, in patch_sites
    exec_cmd("{frappe} --latest all".format(frappe=get_frappe(bench=bench)), cwd=os.path.join(bench, 'sites'))
  File "/home/erpnext/web-cctv/bench-repo/bench/utils.py", line 59, in exec_cmd
    subprocess.check_call(cmd, cwd=cwd, shell=True)
  File "/usr/lib/python2.7/subprocess.py", line 540, in check_call
    raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command '/home/erpnext/web-cctv-erp/frappe-bench/env/bin/frappe --latest all' returned non-zero exit status 1



but i forgot where i inserted that code for the module. 

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

    —

    You received this message because you are subscribed to the Google Groups "ERPNext Developer Forum" group.

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    For more options, visit https://groups.google.com/d/optout.
6

ImportError: No module named kayako
Error: None

Did you create a custom app?
You can run,
find . -name "kayako*" from apps dir

or

grep kayako --include "*.py" -r . from apps dir

Thanks,

Pratik
erpnext

7
found it sir.

er...@web-cctv:~/web-cctv-erp/frappe-bench$ locate kayako
/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/core/page/kayako
er...@web-cctv:~/web-cctv-erp/frappe-bench$


how do i delete it?

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

    —

    You received this message because you are subscribed to the Google Groups "ERPNext Developer Forum" group.

    To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-developer-forum+un…@googlegroups.com.

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    For more options, visit https://groups.google.com/d/optout.
8
the folder is deleted but still i can find it when i locate kayako

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

    —

    You received this message because you are subscribed to the Google Groups "ERPNext Developer Forum" group.

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    For more options, visit https://groups.google.com/d/optout.
9

Did you run bench update after removing?

On 28 Sep 2014 17:02, "Roy Ilagan" <ad...@webtechnology.ph> wrote:
the folder is deleted but still i can find it when i locate kayako

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

    —

    You received this message because you are subscribed to the Google Groups "ERPNext Developer Forum" group.

    To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-developer-forum+un…@googlegroups.com.

    To view this discussion on the web visit https://groups.google.com/d/msgid/erpnext-developer-forum/65f5b651-7ed9-44bf-af1e-be5a25009393%40googlegroups.com.

    For more options, visit https://groups.google.com/d/optout.
10
yes sir 

Updating frappe                     : [========================================]
Traceback (most recent call last):
  File "/home/erpnext/web-cctv-erp/frappe-bench/env/bin/frappe", line 9, in <module>
    load_entry_point('frappe==4.4.0', 'console_scripts', 'frappe')()
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py", line 39, in main
    ret = run(fn, args)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py", line 83, in run
    out = globals().get(fn)(**args)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py", line 67, in new_fn
    return fn(*args, **new_kwargs)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py", line 424, in latest
    frappe.model.sync.sync_all(verbose=verbose)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/model/sync.py", line 19, in sync_all
    sync_for(app, force, verbose=verbose)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/model/sync.py", line 28, in sync_for
    folder = os.path.dirname(frappe.get_module(app_name + "." + module_name).__file__)
  File "/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/__init__.py", line 379, in get_module
    return importlib.import_module(modulename)
  File "/usr/lib/python2.7/importlib/__init__.py", line 37, in import_module
    __import__(name)
ImportError: No module named kayako
Error: None
Traceback (most recent call last):
  File "/usr/local/bin/bench", line 9, in <module>
    load_entry_point('bench==0.1', 'console_scripts', 'bench')()
  File "/home/erpnext/web-cctv/bench-repo/bench/cli.py", line 29, in cli
    return bench()
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 488, in __call__
    return self.main(*args, **kwargs)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 474, in main
    self.invoke(ctx)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 758, in invoke
    return self.invoke_subcommand(ctx, cmd, cmd_name, ctx.args[1:])
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 767, in invoke_subcommand
    return cmd.invoke(cmd_ctx)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 659, in invoke
    ctx.invoke(self.callback, **ctx.params)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 325, in invoke
    return callback(*args, **kwargs)
  File "/home/erpnext/web-cctv/bench-repo/bench/cli.py", line 130, in update
    patch_sites()
  File "/home/erpnext/web-cctv/bench-repo/bench/utils.py", line 81, in patch_sites
    exec_cmd("{frappe} --latest all".format(frappe=get_frappe(bench=bench)), cwd=os.path.join(bench, 'sites'))
  File "/home/erpnext/web-cctv/bench-repo/bench/utils.py", line 59, in exec_cmd
    subprocess.check_call(cmd, cwd=cwd, shell=True)
  File "/usr/lib/python2.7/subprocess.py", line 540, in check_call
    raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command '/home/erpnext/web-cctv-erp/frappe-bench/env/bin/frappe --latest all' returned non-zero exit status 1


On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

    —

    You received this message because you are subscribed to the Google Groups "ERPNext Developer Forum" group.

    To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-developer-forum+un…@googlegroups.com.

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    For more options, visit https://groups.google.com/d/optout.
11

Try clearing cache,

bench frappe --flush_memcache
bench update

On Sun, Sep 28, 2014 at 5:25 PM, Roy Ilagan ad...@webtechnology.ph wrote:

yes sir

Updating frappe :
[========================================]
Traceback (most recent call last):
File “/home/erpnext/web-cctv-erp/frappe-bench/env/bin/frappe”, line 9, in

load_entry_point(‘frappe==4.4.0’, ‘console_scripts’, ‘frappe’)()
File “/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py”,
line 39, in main
ret = run(fn, args)
File “/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py”,
line 83, in run
out = globals().get(fn)(**args)
File “/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py”,
line 67, in new_fn
return fn(*args, **new_kwargs)
File “/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/cli.py”,
line 424, in latest
frappe.model.sync.sync_all(verbose=verbose)
File
“/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/model/sync.py”,
line 19, in sync_all
sync_for(app, force, verbose=verbose)
File
“/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/model/sync.py”,
line 28, in sync_for
folder = os.path.dirname(frappe.get_module(app_name + “.” +
module_name).file)
File
“/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/init.py”,
line 379, in get_module
return importlib.import_module(modulename)
File “/usr/lib/python2.7/importlib/init.py”, line 37, in import_module
import(name)
ImportError: No module named kayako
Error: None
Traceback (most recent call last):
File “/usr/local/bin/bench”, line 9, in
load_entry_point(‘bench==0.1’, ‘console_scripts’, ‘bench’)()
File “/home/erpnext/web-cctv/bench-repo/bench/cli.py”, line 29, in cli
return bench()
File “/usr/local/lib/python2.7/dist-packages/click/core.py”, line 488, in
call
return self.main(*args, **kwargs)
File “/usr/local/lib/python2.7/dist-packages/click/core.py”, line 474, in
main
self.invoke(ctx)
File “/usr/local/lib/python2.7/dist-packages/click/core.py”, line 758, in
invoke
return self.invoke_subcommand(ctx, cmd, cmd_name, ctx.args[1:])
File “/usr/local/lib/python2.7/dist-packages/click/core.py”, line 767, in
invoke_subcommand
return cmd.invoke(cmd_ctx)
File “/usr/local/lib/python2.7/dist-packages/click/core.py”, line 659, in
invoke
ctx.invoke(self.callback, **ctx.params)
File “/usr/local/lib/python2.7/dist-packages/click/core.py”, line 325, in
invoke
return callback(*args, **kwargs)
File “/home/erpnext/web-cctv/bench-repo/bench/cli.py”, line 130, in update
patch_sites()
File “/home/erpnext/web-cctv/bench-repo/bench/utils.py”, line 81, in
patch_sites
exec_cmd(“{frappe} --latest all”.format(frappe=get_frappe(bench=bench)),
cwd=os.path.join(bench, ‘sites’))
File “/home/erpnext/web-cctv/bench-repo/bench/utils.py”, line 59, in
exec_cmd
subprocess.check_call(cmd, cwd=cwd, shell=True)
File “/usr/lib/python2.7/subprocess.py”, line 540, in check_call
raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command
‘/home/erpnext/web-cctv-erp/frappe-bench/env/bin/frappe --latest all’
returned non-zero exit status 1

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:

after bench update we got stock at "

Updating. We will be back in a few moments…

any help would be much appreciated.

–

  1. Please be kind and don’t send large attachments
  2. For issues, features requests use
    Issues · frappe/erpnext · GitHub

You received this message because you are subscribed to the Google Groups
“ERPNext Developer Forum” group.
To unsubscribe from this group and stop receiving emails from it, send an
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For more options, visit https://groups.google.com/d/optout.

–
Pratik
erpnext

12
Still can find kayako but when i tried to browse it on sftp its doesnt exist

 the er...@web-cctv:~/web-cctv-erp$ locate kayako
/home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/core/page/kayako
er...@web-cctv:~/web-cctv-erp$


On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

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13

What is the output of
ls /home/erpnext/web-cctv-erp/frappe-bench/apps/frappe/frappe/core/page/

The last resort would be to do a git clean -df in apps/frappe dir

14
if i try to reinstall it data wont be erased?

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

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15
what do you mean output sir? im sorry im not a developer.

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

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16

On Sun, Sep 28, 2014 at 6:00 PM, Roy Ilagan ad...@webtechnology.ph wrote:

if i try to reinstall it data wont be erased?

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:

No need to reinstall. This should be solvable without that.

What is the output of git status in apps/frappe dir

Also, did you enable developer mode by any chance?

–
Pratik
erpnext

17

On Sun, Sep 28, 2014 at 6:02 PM, Roy Ilagan ad...@webtechnology.ph wrote:

what do you mean output sir? im sorry im not a developer.

Output when you run the command from the shell (via ssh or from
terminal if on a local machine)

Thanks,

Pratik
erpnext

18
this is the output sir

er...@web-cctv:~/web-cctv-erp/frappe-bench/apps/frappe$ git status
On branch develop
Your branch is ahead of 'upstream/develop' by 10 commits.
  (use "git push" to publish your local commits)

Changes not staged for commit:
  (use "git add <file>..." to update what will be committed)
  (use "git checkout -- <file>..." to discard changes in working directory)

        modified:   frappe/core/page/messages/messages.py

no changes added to commit (use "git add" and/or "git commit -a")
er...@web-cctv:~/web-cctv-erp/frappe-bench/apps/frappe$



On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

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19
how do i revert the changes i made sir?

On Sunday, September 28, 2014 6:44:29 PM UTC+8, Roy Ilagan wrote:
after bench update we got stock at "

Updating. We will be back in a few moments...


any help would be much appreciated.

–

  1. Please be kind and don't send large attachments
  2. For issues, features requests use https://github.com/frappe/erpnext/issues

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20

On Sun, Sep 28, 2014 at 6:14 PM, Roy Ilagan ad...@webtechnology.ph wrote:

how do i revert the changes i made sir?

Run the following commands,

cd ~/web-cctv-erp/frappe-bench/apps/frappe
git reset --hard
git clean -df
cd ~/web-cctv-erp/frappe-bench/
bench update

Thanks,

Pratik
erpnext