Email Alert notification not sent?

satish_malkar · November 7, 2019, 5:53am

Hi Team,
I’m trying to setting up a new email alert to notify when a sales order is submitted?
manually email sending functionality is working but , when i submit the sales order notification email not receive to the receiver how to fix this issue?
Please suggest solution…

Pawan · November 7, 2019, 8:02am

Check this link. Post screenshots of your configuration if you need more help.

satish_malkar · November 7, 2019, 8:56am

When i manually send email the email goes to the email queue list ,but i want this automatically
but i want it automatic when the user submit the sales order then mail automatically send to the user

also when the user submit the sales order in below picture i add some condition is it correct?

Sujay · November 7, 2019, 9:27am

Hi Satish,

Please select a email id in the sender column and then save it.

After this test it out. It should work.

satish_malkar · November 7, 2019, 9:36am

Hi Sujay,
thanks for reply .
I also do this but nothing to change…

Sujay · November 7, 2019, 9:39am

Type doc.status==“Open” in the condition.

satish_malkar · November 7, 2019, 9:40am

Error

The Condition ‘doc.status==“Open”’ is invalid

Sujay · November 7, 2019, 9:47am

I have setup notification for sales invoice on submit.

You can refer these screenshots. Also, please remove the code from the condition.

satish_malkar · November 7, 2019, 10:13am

Same configuration on my system but auto mail functionality not yet work…manual are work now.

Pawan · November 7, 2019, 10:21am

Check if your scheduler is enabled from bench

satish_malkar · November 7, 2019, 10:21am

yes schedular is enable

satish_malkar · November 7, 2019, 10:30am

In the existing system it work properly without adding the role ,same configuration i do in my local machine but don’t use through the role i want to use only cc.
How to fix this ??

Rehan_Ansari · October 7, 2021, 7:41am

same issue…did you find any solution??