Dropbox Backup Stopped Working

Install / Update Deployment
1

My Dropbox backup stopped working.

When I first started to evaluate ERPNext I setup Dropbox backup to run weekly. It was working great for about a month and a half, but suddenly stopped working.

My last weekly backup is from December 15th. I do not even get an error email message. To try to get it working again I followed the steps I used during my initial setup and everything “looks” fine but I still do not get a backup…

Does anyone know what I can look at to try to remedy this situation and get it working again?

2

If you backup fails, you should get an error message in your email.

Or check the Scheduler Log via /desk#Report/Scheduler Log

3

I have not received any emails
The Scheduler Log says “Nothing to show”
The last file added to my Dropbox was from 12/15/14

4

Can you run, bench frappe --doctor and share the output?

5

dhoeschen70@ns1:~/frappe-bench$ bench frappe --doctor
Workers online: True
Pending tasks 0
Timed out locks:
site1.local/locks/scheduler.lock

thanks for the help :smile:

6

Remove the lock file, site1.local/locks/scheduler.lock and that shoudl fix it.

7

i have Backup Upload Failed (drop box) notification from frappecloud.com, i want to stop notification. what is the step for stop notification?

8

You should get a traceback in the notification. If you can post that, it will help diagnose the issue. Most of the times, backup fails because the dropbox account is full.

9

I am getting this error in my mail and my backups have not been working:

Backup Upload Failed

Oops, your automated backup to Dropbox failed.

Error message:

Traceback (most recent call last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/integrations/doctype/dropbox_settings/dropbox_settings.py”, line 47, in take_backup_to_dropbox
did_not_upload, error_log = backup_to_dropbox()
File “/home/frappe/frappe-bench/apps/frappe/frappe/integrations/doctype/dropbox_settings/dropbox_settings.py”, line 103, in backup_to_dropbox
upload_file_to_dropbox(filename, “/database”, dropbox_client)
File “/home/frappe/frappe-bench/apps/frappe/frappe/integrations/doctype/dropbox_settings/dropbox_settings.py”, line 158, in upload_file_to_dropbox
file_size = os.path.getsize(encode(filename))
File “/home/frappe/frappe-bench/env/lib/python2.7/genericpath.py”, line 57, in getsize
return os.stat(filename).st_size
OSError: [Errno 2] No such file or directory: ‘./site_name/private/backups/20190919_175750-site_name-database.sql.gz’

Please contact your system manager for more information.

Everything seems fine from the front end and backend.

How do i fix this?

10

Perhaps confirm this is correct?

11

I modified the traceback and removed my site name which is my domain name and replaced it with site_name to conceal the information as it is a live server.

12

You are obfuscating your problem here LOL

13

Only thing I changed was replace mydomain.com with site_name in the traceback. Every other data is as was generated by the error. I really don’t see how that obfuscates the problem.