Contact Us page on ERPnext website

ERPNext User Forum
1
Hi, how do we configure the email address that messages left on the contact page get sent to?

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2
Laurence,

Lead will be auto-created in your ERPNext account when someone post message from Contact us page.


On Mon, Sep 9, 2013 at 7:16 PM, lxnow <la...@union.ph> wrote:
Hi, how do we configure the email address that messages left on the contact page get sent to?

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Thanks and Regards,

Umair Sayyed
www.erpnext.com

3
Thanks. Is it possible to route the messages to a support email?

On Monday, September 9, 2013 11:21:31 PM UTC+8, Umair Sayyed wrote:
Laurence,

Lead will be auto-created in your ERPNext account when someone post message from Contact us page.


On Mon, Sep 9, 2013 at 7:16 PM, lxnow <la...@union.ph> wrote:
Hi, how do we configure the email address that messages left on the contact page get sent to?

–

You received this message because you are subscribed to the Google Groups “ERPNext User’s Forum” group.

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–
Thanks and Regards,

Umair Sayyed
www.erpnext.com

4
Thanks Umair.

So we're starting to get messages via the Contact Us page, and they pop up under Selling Leads.  But majority of them are really after-sales type questions (my product X from you needs servicing, how do I have it fixed?).  Is it possible to convert these into a support ticket? We don't yet use the Support module but I'm eager to so we can replace our other ticketing system.

On Monday, September 9, 2013 11:21:31 PM UTC+8, Umair Sayyed wrote:
Laurence,

Lead will be auto-created in your ERPNext account when someone post message from Contact us page.


On Mon, Sep 9, 2013 at 7:16 PM, lxnow <la...@union.ph> wrote:
Hi, how do we configure the email address that messages left on the contact page get sent to?

–

You received this message because you are subscribed to the Google Groups “ERPNext User’s Forum” group.

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–
Thanks and Regards,

Umair Sayyed
www.erpnext.com

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5
Laurence,

Currently its not possible. Please post this on Github as suggestion.

For now, you can leave a note for existing customer on in Contact Us page, requesting to email their queries on ex...@union.com. And you can configure Incoming Email setting to ensure email received on ex...@union.com are converted into Support Ticket.

Hope this helps.



On Tue, Sep 10, 2013 at 3:34 PM, lxnow <la...@union.ph> wrote:
Thanks Umair.

So we're starting to get messages via the Contact Us page, and they pop up under Selling Leads. But majority of them are really after-sales type questions (my product X from you needs servicing, how do I have it fixed?). Is it possible to convert these into a support ticket? We don't yet use the Support module but I'm eager to so we can replace our other ticketing system.


On Monday, September 9, 2013 11:21:31 PM UTC+8, Umair Sayyed wrote:
Laurence,

Lead will be auto-created in your ERPNext account when someone post message from Contact us page.


On Mon, Sep 9, 2013 at 7:16 PM, lxnow <la...@union.ph> wrote:
Hi, how do we configure the email address that messages left on the contact page get sent to?

–

You received this message because you are subscribed to the Google Groups "ERPNext User's Forum" group.

To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-user-forum+un…@googlegroups.com.

For more options, visit https://groups.google.com/groups/opt_out.




–
Thanks and Regards,

Umair Sayyed
www.erpnext.com

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You received this message because you are subscribed to the Google Groups "ERPNext User's Forum" group.

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--
Thanks and Regards,
Umair Sayyed
www.erpnext.com
6
Laurence,

Thanks for setting up the website :)

Anand is working on the portal project at the moment, so please keep sending your suggestions. We will try and implement this too - if the user selects "Support", it should go to support, else "Lead"

Let us know if you need any help in styling etc.

best,
Rushabh




W: https://erpnext.com
T: @rushabh_mehta

On 10-Sep-2013, at 3:34 PM, lxnow <la...@union.ph> wrote:

Thanks Umair.

So we're starting to get messages via the Contact Us page, and they pop up under Selling Leads.  But majority of them are really after-sales type questions (my product X from you needs servicing, how do I have it fixed?).  Is it possible to convert these into a support ticket? We don't yet use the Support module but I'm eager to so we can replace our other ticketing system.

On Monday, September 9, 2013 11:21:31 PM UTC+8, Umair Sayyed wrote:
Laurence,

Lead will be auto-created in your ERPNext account when someone post message from Contact us page.


On Mon, Sep 9, 2013 at 7:16 PM, lxnow <la...@union.ph> wrote:
Hi, how do we configure the email address that messages left on the contact page get sent to?

–

You received this message because you are subscribed to the Google Groups “ERPNext User’s Forum” group.

To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-user-forum+un…@googlegroups.com.

For more options, visit https://groups.google.com/groups/opt_out.




–
Thanks and Regards,

Umair Sayyed
www.erpnext.com


–

You received this message because you are subscribed to the Google Groups “ERPNext User’s Forum” group.

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7
Thanks for the suggestion and I look forward to the inclusion of these features into the webshop. Think it's a fantastic feature.  In the meantime, I felt that having a separate footnote for existing customers to contact us through a separate email was clumsy.  So in the meantime -- until the ERPnext contact form is more versatile with directing messages -- I've replaced the special contact page with a regular page + foxyform

On Tuesday, September 10, 2013 7:16:22 PM UTC+8, Rushabh Mehta wrote:
Laurence,

Thanks for setting up the website :)

Anand is working on the portal project at the moment, so please keep sending your suggestions. We will try and implement this too - if the user selects "Support", it should go to support, else "Lead"

Let us know if you need any help in styling etc.

best,
Rushabh




W: https://erpnext.com
T: @rushabh_mehta

On 10-Sep-2013, at 3:34 PM, lxnow <la...@union.ph> wrote:

Thanks Umair.

So we're starting to get messages via the Contact Us page, and they pop up under Selling Leads.  But majority of them are really after-sales type questions (my product X from you needs servicing, how do I have it fixed?).  Is it possible to convert these into a support ticket? We don't yet use the Support module but I'm eager to so we can replace our other ticketing system.

On Monday, September 9, 2013 11:21:31 PM UTC+8, Umair Sayyed wrote:
Laurence,

Lead will be auto-created in your ERPNext account when someone post message from Contact us page.


On Mon, Sep 9, 2013 at 7:16 PM, lxnow <la...@union.ph> wrote:
Hi, how do we configure the email address that messages left on the contact page get sent to?

–

You received this message because you are subscribed to the Google Groups “ERPNext User’s Forum” group.

To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-user-forum+un…@googlegroups.com.

For more options, visit https://groups.google.com/groups/opt_out.




–
Thanks and Regards,

Umair Sayyed
www.erpnext.com


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8
Now that I look through the Lead features -- it actually seems robust enough to act as a support ticketing system as well...probably more robust than the current Support module

On Tuesday, September 10, 2013 10:52:45 PM UTC+8, lxnow wrote:
Thanks for the suggestion and I look forward to the inclusion of these features into the webshop. Think it's a fantastic feature.  In the meantime, I felt that having a separate footnote for existing customers to contact us through a separate email was clumsy.  So in the meantime -- until the ERPnext contact form is more versatile with directing messages -- I've replaced the special contact page with a regular page + foxyform

On Tuesday, September 10, 2013 7:16:22 PM UTC+8, Rushabh Mehta wrote:
Laurence,

Thanks for setting up the website :)

Anand is working on the portal project at the moment, so please keep sending your suggestions. We will try and implement this too - if the user selects "Support", it should go to support, else "Lead"

Let us know if you need any help in styling etc.

best,
Rushabh




W: https://erpnext.com
T: @rushabh_mehta

On 10-Sep-2013, at 3:34 PM, lxnow <la...@union.ph> wrote:

Thanks Umair.

So we're starting to get messages via the Contact Us page, and they pop up under Selling Leads.  But majority of them are really after-sales type questions (my product X from you needs servicing, how do I have it fixed?).  Is it possible to convert these into a support ticket? We don't yet use the Support module but I'm eager to so we can replace our other ticketing system.

On Monday, September 9, 2013 11:21:31 PM UTC+8, Umair Sayyed wrote:
Laurence,

Lead will be auto-created in your ERPNext account when someone post message from Contact us page.


On Mon, Sep 9, 2013 at 7:16 PM, lxnow <la...@union.ph> wrote:
Hi, how do we configure the email address that messages left on the contact page get sent to?

–

You received this message because you are subscribed to the Google Groups “ERPNext User’s Forum” group.

To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-user-forum+un…@googlegroups.com.

For more options, visit https://groups.google.com/groups/opt_out.




–
Thanks and Regards,

Umair Sayyed
www.erpnext.com


–

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