Adding new site problem (fresh install on ubuntu desktop 18.04 LTS)

1

Hello, please help
i want install erpnext on ubuntu 18.04 LTS
when i want add a new site it giving me this strange error
i tried with the normal user and root, im using Mariadb

what i get :

root@Myname:/opt/erpnext/erpnext# bench new-site example.com
MySQL root password:
Traceback (most recent call last):
File “/usr/lib/python2.7/runpy.py”, line 174, in _run_module_as_main
“main”, fname, loader, pkg_name)
File “/usr/lib/python2.7/runpy.py”, line 72, in _run_code
exec code in run_globals
File “/opt/erpnext/erpnext/apps/frappe/frappe/utils/bench_helper.py”, line 97, in
main()
File “/opt/erpnext/erpnext/apps/frappe/frappe/utils/bench_helper.py”, line 18, in main
click.Group(commands=commands)(prog_name=‘bench’)
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/click/core.py”, line 764, in call
return self.main(*args, **kwargs)
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/click/core.py”, line 717, in main
rv = self.invoke(ctx)
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/click/core.py”, line 1137, in invoke
return _process_result(sub_ctx.command.invoke(sub_ctx))
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/click/core.py”, line 1137, in invoke
return _process_result(sub_ctx.command.invoke(sub_ctx))
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/click/core.py”, line 956, in invoke
return ctx.invoke(self.callback, **ctx.params)
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/click/core.py”, line 555, in invoke
return callback(*args, **kwargs)
File “/opt/erpnext/erpnext/apps/frappe/frappe/commands/site.py”, line 33, in new_site
db_type = db_type)
File “/opt/erpnext/erpnext/apps/frappe/frappe/commands/site.py”, line 66, in _new_site
source_sql=source_sql,force=force, reinstall=reinstall, db_type=db_type)
File “/opt/erpnext/erpnext/apps/frappe/frappe/installer.py”, line 35, in install_db
setup_database(force, source_sql, verbose)
File “/opt/erpnext/erpnext/apps/frappe/frappe/database/init.py”, line 16, in setup_database
return frappe.database.mariadb.setup_db.setup_database(force, source_sql, verbose)
File “/opt/erpnext/erpnext/apps/frappe/frappe/database/mariadb/setup_db.py”, line 39, in setup_database
if force or (db_name not in dbman.get_database_list()):
File “/opt/erpnext/erpnext/apps/frappe/frappe/database/db_manager.py”, line 58, in get_database_list
return [d[0] for d in self.db.sql(“SHOW DATABASES”)]
File “/opt/erpnext/erpnext/apps/frappe/frappe/database/database.py”, line 122, in sql
self.connect()
File “/opt/erpnext/erpnext/apps/frappe/frappe/database/database.py”, line 75, in connect
self._conn = self.get_connection()
File “/opt/erpnext/erpnext/apps/frappe/frappe/database/mariadb/database.py”, line 90, in get_connection
local_infile = frappe.conf.local_infile)
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/pymysql/init.py”, line 94, in Connect
return Connection(*args, **kwargs)
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/pymysql/connections.py”, line 325, in init
self.connect()
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/pymysql/connections.py”, line 599, in connect
self._request_authentication()
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/pymysql/connections.py”, line 861, in _request_authentication
auth_packet = self._read_packet()
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/pymysql/connections.py”, line 684, in _read_packet
packet.check_error()
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/pymysql/protocol.py”, line 220, in check_error
err.raise_mysql_exception(self._data)
File “/opt/erpnext/erpnext/env/local/lib/python2.7/site-packages/pymysql/err.py”, line 109, in raise_mysql_exception
raise errorclass(errno, errval)
pymysql.err.InternalError: (1698, u"Access denied for user ‘root’@‘localhost’")

2

Try either of these Search results for 'pymysql.err.InternalError: (1698, u"Access denied for user ‘root’@‘localhost’")' - ERPNext Forum

3

You also seem to be running the install as user=root - this is not advised. Rather use user=frappe, and give that user sudo rights

4

the problem is on 18.04, is very complicated. i worked with 16.4 it was so easy and without any problem.
and the best way to install is following ERPNEXT steps on github.

thank you.

5

if you are still having issues, check this link

that is the one I used and worked good.

6

i installed it on Ubuntu 18.04 with these steps :
Log in as root

su -

Update the system and install necessary packages

apt-get update && sudo apt-get -y upgrade
apt-get install wget python-minimal

Download install script :

cd && wget https://raw.githubusercontent.com/frappe/bench/master/playbooks/install.py

Start the installation by command below :

python install.py --production --user frappe

During the installation process, the script will ask you for a MariaDB root password and a Frappe Administrator password which you can use later on to login to the ERPNext dashboard. Make sure to use a strong password.

The installation will take some time and if it is successful, you will see something like this:

Frappe/ERPNext has been successfully installed!