Viewing a module on Desk

I gave permissions to some of the forms in CRM module to role Support Team. I gave this user access to CRM and Desk in Module Access. But still the user cannot see CRM tab on his desk. Though he can find CRM via serach. Any help please.

did you check the modules allowed for him? in the user settings

yes, i gave him access to CRM and other modules where the forms reside.

can you press the reload button on user menu…

if still not working try: bench clear-cache and try again…