Unable to create Sales Invoice from Sales Order (missing + button)

welihayes · November 24, 2020, 8:09pm

Hi all,
We seem to have a global issue where our “+” button has disappeared from the Sales Order dashboard next to “Sales Invoice.” This is happening for all users with all permissions levels. I am the system administrator and have all user roles. It used to be visible and was heavily used, and now we are missing it and I cannot find out why. Thank you in advance for your help!

smino · November 25, 2020, 1:44am

May we know the version of ERPNext and whether this was noticed after an update?

welihayes · November 25, 2020, 2:12am

I’m using the web hosted version, it looks like 12.14.0. I assume we are on the most up-to-date version of 12.0 right now? We haven’t switched to v13 yet. Thanks!

akurungadam · November 25, 2020, 7:16am

Please check if you have Accounts User role enabled for the logged in User?

welihayes · November 27, 2020, 4:38pm

These are all of the user roles I have enabled, and the permissions for Sales Invoice for these roles:

Thank you!