Ticket Link to a client

 how do you link the tickets back to the client. Please help

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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Hi Christopher,

What do you mean by link back to client? It is a bit vague.

Can you elaborate? Please give examples too.

-Anand.

On 22-Aug-2013, at 12:24 PM, Christopher Maluleka <ch...@gmail.com> wrote:

 how do you link the tickets back to the client. Please help

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

<![endif]–>




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If we open the ticket and assign it to the client we cant find the ticket under the client name.

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

<![endif]–>
On Thursday, August 22, 2013 8:54:39 AM UTC+2, Christopher Maluleka wrote:

 how do you link the tickets back to the client. Please help



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You can see all support tickets for a customer, from "Support Ticket List" and filtering on customer.

On 22-Aug-2013, at 12:40 PM, Christopher Maluleka wrote:


If we open the ticket and assign it to the client we cant find the ticket under the client name.

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

<![endif]–>
On Thursday, August 22, 2013 8:54:39 AM UTC+2, Christopher Maluleka wrote:

 how do you link the tickets back to
the client. Please help




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