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TAX ID not showing in Print formats for new invoices and sales orders

Already set the Tax id for the Customer before itslef , but not showing in SO and invoice created new, in same format old invoices and sales order print out , tax id is showing .

what will be the cause.

Kindly assist , very urgent

Check in those documents (SO and Sales Invoice - the new ones if the Tax ID is getting populated. If yes (though unlikely), there is a problem with your print format.

If no, just go to the two documents Setup>Customize Form and go to the Tax ID field and check the options. There could be something missing in the Fetch From section of the DocType - like customer.tax_id. Try adding it and make a new document and see if the Tax ID value is getting fetched.

Or maybe you had a custom script that used to fetch the Tax ID from the Customer Master. In which case please get the custom script to work again.

Hope this helps.



Thank @JayRam for your valuable reply. In the same print format previous SO and Invoices , TAX ID is populating for the same customer.
Tax Id is populating in the document type without any fail, this issue is happening for 2 customers for now ,.
kindly advise

See this screen. Setup>Customize Form>Sales Invoice>Tax ID.

See what’s on your system. Try putting customer.tax_id in the Fetch from area. If that doesn’t work, remove it and save the form again. Maybe you had a custom script that was fetching it. Search for custom script and try and make it work for you.

Hope this helps.




1 Like

Yes this works on previous versions, instead of customer.tax_id, use party_name.tax_id

Hope this works
Note: Remove any custom script related to fetching tax_id

@jayram @brian_breez using Version 11

Try party_name.tax_id

Did you fix this issue? we are running into the same issue. i have tried all the suggestions here but nothing worked.