Support Ticket Auto reply format

HI,

regarding the emails generated by ERPNext i.e. Support Ticket Autoreply. is there any list of variables or place holder can be used to customize the Emails?

I.e. I like to reply to the customer with the Ticket ID created or even a ,ink back to the Support Ticket if he has access to the system somehow.

I'm envision something like {$ticket_id} ...

many thanks



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any news on this issue?

On Tuesday, 18 February 2014 19:45:44 UTC+1, Holger Winkelmann wrote:
HI,

regarding the emails generated by ERPNext i.e. Support Ticket Autoreply. is there any list of variables or place holder can be used to customize the Emails?

I.e. I like to reply to the customer with the Ticket ID created or even a ,ink back to the Support Ticket if he has access to the system somehow.

I'm envision something like {$ticket_id} ...

many thanks



You received this message because you are subscribed to the Google Groups “ERPNext User’s Forum” group.

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For more options, visit https://groups.google.com/d/optout.

Holger,

Is there a github issue on this? We are going to work on github issues aggressively, especially such small enhancements that users want.

-Anand.



On Thu, Jul 31, 2014 at 7:46 PM, Holger Winkelmann <hw…@gmail.com> wrote:
any news on this issue?

On Tuesday, 18 February 2014 19:45:44 UTC+1, Holger Winkelmann wrote:
HI,

regarding the emails generated by ERPNext i.e. Support Ticket Autoreply. is there any list of variables or place holder can be used to customize the Emails?

I.e. I like to reply to the customer with the Ticket ID created or even a ,ink back to the Support Ticket if he has access to the system somehow.

I'm envision something like {$ticket_id} ...

many thanks



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To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-user-forum+un…@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/erpnext-user-forum/5b484ba4-fffb-479e-b103-771bd8eed134%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.




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