Before posting, I’ve taken my time to read up other similar complaints just to be sure I am not repeating an issue that’s been addressed already.
I have the below screenshot of the Payroll Entry document to explain our dilemma:
As you can see:
a) We have successfully created and submitted the Payroll Entry document.
b) However, when we click the SUBMIT SALARY SLIP button at the top of the screen, ERPNext shows the Submitting Salary Slips and Creating Journal Entry… message. It remains like this for about 4mins or more, but it ends up not creating the accrual journal entry.
This is happening on the live server machine. But when we try the same thing on the test/practice server, the whole process is completed successfully and the journals are created. That’s where we are confused because we have the same setup on both servers.
Your kind suggestions are appreciated.