Shopify Connector - Phone Number Extension Error

Hi All,

I’ve successfully turned on the Shopify connector in ERPnext but I’m having an issue with orders that come in from Amazon through our Shopify store. As you may know, Amazon doesn’t release actual phone numbers on customer orders and instead gives an “anonymized” phone number with an extension number. This extension number is causing an error during the sync.

Error in Ecommerce Integration Log:
frappe.exceptions.InvalidPhoneNumberError: **+X XXX-XXX-XXXX ext. XXXXX is not a valid Phone Number

Phone number removed for privacy

Does anyone have suggestions on how to correct this issue?

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