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Setup Email Account fail : Error : Not Saved [ AWS Cloud EC2 ]


#1

Hello Community,

I am setting up email domain and email account in my site but it is not able to save.

Server : AWS EC2
frappe 10.1.51
erpnext 10.1.58

AWS outbound all port open.

What is wrong here, is any configuration i am missing ?


#2

Hello Hardik,

Kindly share the snapshots of your Email Account Settings…

In that way i’ll be able to help you out.


#3

Email Domain

Email Account

It Shows Not Saved. nothing happen when i am saving this.


#4

You dont have to set all fields just set up your email,password,enable outgoing,default outgoing and service as gmail.


#5

@lokesh Thanks For Your Words.

But i have done this setup so many times with same configuration for gmail and it works fine everytime. But now it’s not working in this production setup in AWS.


#6

hope you have enabled the scheduler.
if not try this command:
bench enable-scheduler


#7

Yes i do.

I know the setup and i done so many times. Just facing issue in this setup. Don’t know what is wrong here :disappointed:


#8

I believe the cloud providers are restricting sending emails from EC2, previously I use Digitalocean also face same problem, I contacted the support and was told that the new droplets are restricted sending emails in 60 days. And I need to send them some documents to prove that we are not sending spam emails.

For AWS, there is also a form in the support page for removal of email sending limit from EC2, I filled in the form and was informed that the limit in my account is removed, but when I tried to set the email domain, I faced the same problem. BTW, I’m not using gmail service to send email, instead, I use my own server and domain.