How do you send a email if a Issue hasn’t been assigned to yet?
I made a custom doctype and need to send a email if a ticket hasnt been assigned to someone in a hour
use the Email Alert option to achieve it.
use filters to set conditions.
ok thank you, ill try that out now
i have fields:
time opened - time we opened the issue and saved the fields
time reported - time we recieved issue
time closed - time we closed and issue
how do i set it so the email sends a hour later?
Also my doctype on desktop doesnt show the red icon with the number of opened custom issues. How do i add that manuallY? i read the post where you code it in the notifications.py file in the core folder but how do i?