I executed the following steps:
- Create a Sales Order
- Create a Sales Invoice for the above Sales Order which has all the items from the Sales Order
- Create a Sales Return / Credit Note for the above Sales Invoice for all items.
Sales order status changes to Overdue and it is available for creating a Delivery Note again and also shows up in the ‘Ordered Items to be Delivered’ report.
Shouldn’t the Sales Order be ‘Closed’ ?
This is creating a confusion and causing a Delivery Note to be created again for the same Sales Order by the dispatch team, whereas the Sales Order should not be available for creating a Deliver Note / Invoice.