Is there a way to make the Support agent verify the customer details before they can view the details? This way we can control sensitive data and/or prevent the wrong persons details being shared
Can you reword or elaborate your exact requirements again?
So if someone is a support agent with no other privileges, when dealing with a customer query they should be asked to verify a piece of information before viewing the record, this can be an email address, phone number, first line of address, or postcode. This normally done to prevent agents accessing clients information without authorisation.