We should be able to replicate it at our end. So please give us as much information as you can. Please see it from the point of view of the person receiving the communication.
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End of Note
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Awesome, will do that. But wondering - when we take in the next update for ERPNext, will it be overwritten? Would you advice that it is best practice way of editing that file?
Ah yes, editing the file directly will cause issues. I don’t think there is currently any ability to hook your own changes or make the welcome message editable.