Password missing in Email Account. Why I need enter password every time?

goldenscrew · November 24, 2021, 1:33pm

Hello! Every time, when I logging in desk, I have a layer with error Password missing in Email Account and field for password.
How to fix it?
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goldenscrew · December 21, 2021, 9:28am

any ideas?

antzforwork · December 21, 2021, 9:33am

Hey @goldenscrew maybe you can check what API its called and maybe check the Email Account. Check if Email Account password already saved or not. If not maybe try to re-save it in Email Account directly and see the output.

goldenscrew · December 21, 2021, 9:51am

The password saved, because email sending.

…maybe you can check what API its called

What do you mean about API?

antzforwork · December 21, 2021, 10:03am

Yeah so i believe every data/prompt (including the prompt) in Frontend needs data from Backend and it communicating via API.

So maybe you can open network tab in your browser then hit refresh. From there we know list of all the API it called (including function that responsible to show the error).

You can share the screenshoot or the list of API here.

goldenscrew · December 21, 2021, 11:16am

what should I do?
Screenshot of what? I have nothing with word API.

goldenscrew · February 1, 2022, 8:26am

actual

goldenscrew · March 9, 2022, 2:31pm

This? What shoud I do next?

goldenscrew · March 9, 2022, 2:35pm

I just added main mail for user. Now I deleted it and it works.