I am encountering an issue I would like help on.
I set auto delegation to be able to stream tickets and get a mail notification of a new ticket lodged.
Three issues I am stumped with maybe some guidance needed.
I set autodelegation for two reasons the delegation itself and also to receive a notice of a support ticket via email - Am I missing something? Is there any settings to receive notifications in another way?
Created a support email , and the assignment is working and I am receiving an autoreply although I am missing the script to hand over ticket data to the customer (ticket id or something)
I receive auto replies when a ticket is created via email, but no reply if created via customer portal - any remedy to this?