We are not able to login with the URL http://18.104.22.168/ERP. Can anybody help us to understand.
You are trying to access ERPNext on port 80 yet there seems to be nothing running on that port. What installation method did you use?
This was long back installed and was working till September 2016, but since then all of sudden it has stopped working.
check if nginx is running, use this command with sudo user or root in the server terminal:
sudo service nginx status
Is there any other method for finding it out.
we don;t have the credentials of root
Please help to find out how i should go ahead
It’s going to be hard without console and root access. You need to know the status of services and if need be restart them and read logs. Why don’t you talk to sys admin?