No unsubscribe link in the Newsletter?

Hi there!

I want to send out a newsletter but when i send a test-message the unsubscribe link is not there?
Also when i send to a real group with unsubscribe link is checked on the newsletter page there is no link in the email. hm…:roll_eyes:

In Email Accounts send outgoing is checked as well

Is there any setting that i have missed or how can i solve this?
thanks

(attached the settings from my standard desk#Form/Email Account/Notifications

… are there other areas where hide unsubscirbe link could be active? also email_footer file looks fine & bench restart did nothing. :neutral_face:

Usually, it should be in the email footer like this.

22 AM

yes, @kennethsequeira, LINK should look like this, but its not there :disappointed_relieved:
i must have deactivated it somewhere in settings or code.

i looked in many settings could not find to activate the link. i think i did not comment it out - but to be sure, does anyone know where is this link is build?

my problem, i can not send out a newsletter without giving the users an unsubscribe button :frowning:

Here an update from the EMAIL QUEUE, it looks ok, doesn't it? 
_________________________

FROM EMAIL QUEUE desk#Form/Email Queue/

--===============8119317343988464944==
Content-Type: multipart/alternative;
 boundary="===============0798349974274989269=="
MIME-Version: 1.0

--===============0793374974274989269==
Content-Type: text/plain; charset="utf-8"
MIME-Version: 1.0
Content-Transfer-Encoding: quoted-printable

  =


=this is a tesmail hello world!



**None: <!--unsubscribe url-->

--===============0798379974274989269==
Content-Type: text/html; charset="utf-8"
MIME-Version: 1.0
Content-Transfer-Encoding: quoted-printable

___________________

Info for the Forumusers: NOW WE JUMP AT THE BOTTOM OF THIS SEND QUEUE
___________________

<div class=3D"email-footer-container text-muted" style=3D"margin-=
top:30px; color:#8D99A6 !important">
	<!-- email_account_footer -->
	=


	<!-- company_address -->
	=

					**<!--unsubscribe link here -->**
	=

	<!-- default_mail_footer -->
		=

		<div class=3D"default-mail-footer">
			=

			<div>
	<span>
		Sent via
		<a class=3D"text-muted" href=3D"https://erpnext.com?source=3Dvia_email_fo=
oter" target=3D"_blank" style=3D"color:#8D99A6 !important">
			ERPNext
		</a>
	</span>
</div>
			=

</div>

________________________
EMAIL QUEUE INFOS AT THE BOTTOM OF THE PAGE
_________________________

Status 
Sent

Message ID 
141636295357.7373.17873792368499847534.0efpzh7n4E@mydomain.com

Reference DocType 
Newsletter

Reference DocName 
test-news-neues-email

Priority 
0


Add Unsubscribe Link 
(:white_check_mark:is checked)

Unsubscribe Method 
/api/method/frappe.email.doctype.newsletter.newsletter.unsubscribe
_________________________

END

finally, after some tests and hooks i could bring back the unsbuscribe link! what a great day! ;_)
rebuilding something in the hooks.py or email_footer.html did the trick - so on my testsetup it worked out so far.

thanks for all who helped me finding this issue!

1 Like

I am using :slight_smile: Installed Apps

ERPNext: v13.23.3 (version-13)

Frappe Framework: v13.23.0 (version-13)

I cannot seem to get the unsubscribe link to work on either the Newsletters or Email Campaigns

Link shows

[Unsubscribe]<!--unsubscribe%20url--%>

Email setting are:

I even tried to enable incoming emails to be sure:

But no love so far. Any suggestions?