No module named traceback

I have set up frappe and erpnext and when I try to complete the set up wizard (Frappe Desk) it errors with:
no module named traceback. I have searched this forum as well as Frappe’s but could not find anything.

hope someone can help me get this running.

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Can you post the error log, you can find it in the JS console or the server logs.

Exception happened during processing of request from ('....',63946)
Exception in thread Thrread-18 (most likely raised during interpreter shutdown):
Traceback (most recent call last):
  File "/usr/lib/python2.7/threading.py", line 801, in __bootstrap_inner
  File "/usr/lib/python2.7/threading.py", line 754, in run
  File "/usr/lib/python2.7/SocketServer.py", line 599, in process_request_thread
  File "/home/..../frappe-bench/env/local/lib/python2.7/site-packages/werkzeug/serving.py", line 728, in handle_error
  File "/usr/lib/python2.7/SocketServer.py", line 350, in handle_error
 <type 'exceptions.ImportError'>: No module named traceback

Try restarting the processes, I believe redis is giving you some problem, try running bench setup requirements

I did that and retried. Same error. Rebooted the machine and retried. Same error. I am running Ubuntu server 18. This is a clean install.

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This post indicates a similar problem that was solved

This provides no help at all. Retry does not help. I have rebooted and tried multiple times.

I did a fresh install on another machine (Ubuntu desktop this time) and the exact same error occurred after ERPnext was installed on a brand new machine, all updated. What is going on? Cannot use ERPnext at all this way.

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If you run a manual install, you have a much better chance of identifying the error as it happens

I did that and have not seen any errors during install. I cannot find any info on what this package is or how to get it.

check this link

I think it is unrelated. I found two bot.py files:

$ find . -name "bot.py"
./apps/erpnext/erpnext/utilities/bot.py
./apps/frappe/frappe/utils/bot.py

However, none of them imports Traceback.

Btw, I have the same issue.

Getting the same error with frappe and erpnext 11.1.3 . Stack trace is almost identical.
Exception happened during processing of request from (‘10.0.2.2’, 32984)
Exception in thread Thread-7 (most likely raised during interpreter shutdown):
Traceback (most recent call last):
File “/usr/lib/python2.7/threading.py”, line 801, in __bootstrap_inner
File “/usr/lib/python2.7/threading.py”, line 754, in run
File “/usr/lib/python2.7/SocketServer.py”, line 599, in process_request_thread
File “/home/madhavanh/frappe-bench/env/local/lib/python2.7/site-packages/werkzeug/serving.py”, line 747, in handle_error
File “/usr/lib/python2.7/SocketServer.py”, line 350, in handle_error
<type ‘exceptions.ImportError’>: No module named traceback

Try installing the same in Python3