We are using ERPNext Cloud so there are limitations to what we can do
Apart from sending of emails, all other emails are processed externally. In ERP the only email settings we have are for the erp-notifications@graphskill for the default sending account. Emails are sent via our mail.graphskill smtp server
Currently we have
So user1 logs in to ERP creates a quotes and send the quote via the ERP mail system. Although that is sent via erp-notifications@graphskill account (default sending account) as far as the customer is concerned it comes from user1@graphskill and when they reply it goes to user1@graphskill external email account
We are looking to an external helpdesk software (OSTICKET) so we want to change this default behaviour
User1 logs in with user1@graphskill email address and sends a quote. We want it to look like the email has come from erp-notifications@graphskill account and when they hit reply it also goes to erp-notifications@graphskill . This way all the messages we receive will be in the erp-notifications@graphskill external system (osticket) and all of our staff will be able to see and respond to the email ratehr than just user1
I hope that makes sense.
I thought putting a tick:
Always use Account’s Email Address as Sender
Uses the Email Address mentioned in this Account as the Sender for all emails sent using this Account.
But that does not change anything
Any ideas? Is this Possible?