We have a repairs division in our factory. When we receive a product (Item) to repair, we track it through a number of warehouses (eg. “repair received”, “repair assessed”, “repair WIP”, etc.). We track it using the item code and unique serial number. We would like to link the customer name to the specific item and serial number while tracking it through the warehouses. We input the customer name in the Serial Number Doctype, thinking this would link the customer to that serial number. Unfortunately when the item is Material Transferred to the next warehouse, the customer field it cleared.
Is there any way for the customer field not to be cleared when the item is material transferred to a different warehouse? (Or any way to link a customer to a specific serial number?)