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Insufficient Permission for Assigned Appointment's Event

As shown below, one of the staff, Louis was assigned with the appointment created/booked by a customer. The system automatically creates an event for the appointment. However, the assigned staff was unable to access the event despite having the permission set in Role Permission.

Do you have User Permissions setup?

Hi @johnskywalker, no, I do not have User Permissions setup for this user for this particular event document as shown below:

what are the roles of that user?

The user’s roles are Employee, Leave Approver, Sales User and Sales Manager.

Below is the Role Permission settings:

Same problem

No one else is facing this issue? Other than myself & oskar?