Import Failed Account

Elie · November 17, 2017, 6:59pm

Why i can’t import any new account by excell?

any help?

this is my excel file the line in yellow that i want to import it:

vinhnguyent090 · November 18, 2017, 3:10am

Hi

I think you should upload this file (as google drive), I can check for you

Elie · November 18, 2017, 1:52pm

hi @vinhnguyent090
I can’t insert any account when i import from excel.

vinhnguyent090 · November 18, 2017, 3:49pm

Hi
Because your excel file is not correct format. So system can not understand. Your file must be xlsx and can open by notepad. Or you can upload file on google drive. We can check it

Elie · November 18, 2017, 4:44pm

HI @vinhnguyent090
this is the link https://drive.google.com/open?id=1VO4aX2rxgW4B4nlTfBfTYkgFJf_w5sNq
Can you check it please?

vinhnguyent090 · November 19, 2017, 1:56am

Hi @Elie

I download and import my site. It’s ok.
I think you download again from google drive and try to import. If it’s not OK try to save as format .csv and try again.

Elie · November 20, 2017, 12:33pm

Hi @vinhnguyent090
thanks for your help it works!