Hello, I’m creating an Appointment in the CRM module and it’s mandatory to write the email address in the appointment form. As a result of that, an email is sent to the customer email about confirm the appointment as you see below in the photo. and that’s actually too annoying for our customers.
@NCP I already checked the documentation and this is option is disabled by default but still, emails are sent to the customers after creating the appointment.
You are correct, @Mohsin1990. Whenever you save an Appointment, the email is immediately sent. There is no way of stopping this with any configuration. You would have to edit or patch the code.
Screenshot below of the 'after_insert’ controller method, which sends an email (whether you want that or not)