Continuing the discussion from Configure email alert for outstanding sales invoice:
Can I send email to the customer whose invoice is outstanding (after due date of payment)?
Email id is given in the billing address or office address.
I have configured the alert with “email by document field=contact_email”. I am receiving the alert at my own email ids mentioned in cc but customer does not receives it.
Note: In customer setup I have entered email id in billing & office address.
Please see attached configuration & let me know what is wrong with it.
I was missing email id of contact person of customer.
Now I have entered email id in customer setup, and received alerts.