In the older version we were using (v6.25), if we open an Issue, its initial status is “Open”. And when we send an email from that Issue, the status is automatically updated to “Replied”.
Now, we have switched to v10. But in the same scenario - Issue doc is opened by system user - when we send an email from that Issue, the status remains “Open”, and we have to manually update it to replied.
We’d like to have the same behavior as the v6.25 - the automatic update to status Replied upon sending of an email. I can’t seem to find a configuration setting for this. I’ve also tried searching here in the forums and in Google. But no luck so far.
Help, anyone? Is there a setting for this somewhere? Or do I have to use a custom script to get this behavior?