For repair purposes, we would like to get Items already delivered to Customers (using Delivery Notes) located on an internal ERPNext warehouse. We don’t want to use the Sales Return option, because it affects the Sales Order status (partly delivered). After a Sales Order is completed, we don’t want to change it anymore.
Using a Stock Entry (Material Receipt) doesn’t work. Then the following error message pops up:
Serial No xxxxxx has already been received.
What other options are there to get the serialized Item back on stock?