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Error while connecting to email account Support


#1

Please help what this error mean its appears automatically…

Traceback (most recent call last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_account/email_account.py”, line 251, in receive
email_server = self.get_incoming_server(in_receive=True, email_sync_rule=email_sync_rule)
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_account/email_account.py”, line 177, in get_incoming_server
frappe.throw(e.message)
File “/home/frappe/frappe-bench/apps/frappe/frappe/init.py”, line 323, in throw
msgprint(msg, raise_exception=exc, title=title, indicator=‘red’)
File “/home/frappe/frappe-bench/apps/frappe/frappe/init.py”, line 309, in msgprint
_raise_exception()
File “/home/frappe/frappe-bench/apps/frappe/frappe/init.py”, line 282, in _raise_exception
raise raise_exception(encode(msg))
ValidationError: command: LOGIN => socket error: EOF


#2

Hi @dufani1,

from the error I would guess ERPNext tries to connect to your mail server, but on LOGIN the server already closed the connection (EOF). Can you check you Email Domain and Email Account configuration? Which protocol are you using?


#3

thanks @lasalesi the following is my domain and account setup, please help:


#4

Hello, how is it going? I have the exactly same error.


#5

This issue was from domain hosting provider.


#6

What was it that causes problem from domain hosting providers?
I am having same error but I don’t know where to start to solve this. outgoing email works fine. I host domain at namecheap


#7

Internet connectivity at that point in time could be one of the reason.