Error when sending email

Hi,

When we try to send an email out of the Purchase Order, the following error seems to appear :

Traceback (innermost last):
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/apps/frappe/frappe/app.py”, line 57, in application
response = frappe.handler.handle()
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/apps/frappe/frappe/handler.py”, line 19, in handle
execute_cmd(cmd)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/apps/frappe/frappe/handler.py”, line 36, in execute_cmd
ret = frappe.call(method, **frappe.form_dict)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/apps/frappe/frappe/init.py”, line 803, in call
return fn(*args, **newargs)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/apps/frappe/frappe/core/doctype/communication/email.py”, line 65, in make
comm.send(print_html, print_format, attachments, send_me_a_copy=send_me_a_copy)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/apps/frappe/frappe/core/doctype/communication/communication.py”, line 143, in send
self.notify(print_html, print_format, attachments, recipients)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/apps/frappe/frappe/core/doctype/communication/communication.py”, line 157, in notify
notify(self, print_html, print_format, attachments, recipients, cc, fetched_from_email_account)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/apps/frappe/frappe/core/doctype/communication/email.py”, line 112, in notify
recipients=recipients, cc=cc, lang=frappe.local.lang, session=frappe.local.session)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/celery/app/task.py”, line 453, in delay
return self.apply_async(args, kwargs)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/celery/app/task.py”, line 565, in apply_async
**dict(self._get_exec_options(), **options)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/celery/app/base.py”, line 354, in send_task
reply_to=reply_to or self.oid, **options
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/celery/app/amqp.py”, line 305, in publish_task
**kwargs
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/messaging.py”, line 172, in publish
routing_key, mandatory, immediate, exchange, declare)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/connection.py”, line 457, in _ensured
interval_max)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/connection.py”, line 369, in ensure_connection
interval_start, interval_step, interval_max, callback)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/utils/init.py”, line 246, in retry_over_time
return fun(*args, **kwargs)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/connection.py”, line 237, in connect
return self.connection
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/connection.py”, line 741, in connection
self._connection = self._establish_connection()
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/connection.py”, line 696, in _establish_connection
conn = self.transport.establish_connection()
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/transport/virtual/init.py”, line 809, in establish_connection
self._avail_channels.append(self.create_channel(self))
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/transport/virtual/init.py”, line 791, in create_channel
channel = self.Channel(connection)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/transport/redis.py”, line 459, in init
self._disconnect_pools()
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/transport/redis.py”, line 477, in _disconnect_pools
self._async_pool.disconnect()
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/redis/connection.py”, line 921, in disconnect
connection.disconnect()
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/transport/redis.py”, line 835, in disconnect
channel._on_connection_disconnect(self)
File “/home/frappe/benches/cloude8-server-1-bench-2016-02-18/env/lib/python2.7/site-packages/kombu/transport/redis.py”, line 491, in _on_connection_disconnect
raise get_redis_ConnectionError()
ConnectionError

Are you still facing this issue?

Hi @KanchanChauhan,

We disabled that site and created a new one, worked on the new site!
Thank you.