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Error: User do not have document access


#1

Hi members,

Please kindly help us :

Yesterday all of our member just report, they cannot login to the platform , here is the error message :
User do not have document access

We did not change anything on the premission / role , we never touch any setting ,but it just happended yesterday.

Anyone has the solution ?

Thanks!

BRs,

Cat


#2

Can you show the screen/error so that the community can see the error and try to help you?


#3

Yes sure !

Please see the attached photo , our admin can login to the platform, all member cannot login to the platform


#4

Seems like an update that didn’t finish properly. Try running it again

cd ~/frappe-bench;
bench update


#5

Hi Trentmu,

I never tried to update or touch any setting … As im not a developer.
I think ERPNext updated automatically, but im not able to set anything from the coding ?
It just suddenly happened yesterday …
Sad