ERPNext New Site unable to create

I have set up a PC as a server and i have also obtained a Static IP address from my Internet Provider and set it up as an ‘A’ record in the dns settings of my domain which i purchased.
However, ERP next is stuck on create new site and i get the below error no matter which site i try to install erpnext to.

Restoring Database file...
11.9KiB 0:00:00 [ 232MiB/s] [========================================================================>] 100%

Installing frappe...
Updating DocTypes for frappe        : [=================                       ] 43%Traceback (most recent call last):
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/modules/utils.py", line 205, in load_doctype_module
    doctype_python_modules[key] = frappe.get_module(module_name)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/__init__.py", line 981, in get_module
    return importlib.import_module(modulename)
  File "/home/thittanix/frappe-bench/env/lib/python3.8/importlib/__init__.py", line 127, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 1014, in _gcd_import
  File "<frozen importlib._bootstrap>", line 991, in _find_and_load
  File "<frozen importlib._bootstrap>", line 975, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 671, in _load_unlocked
  File "<frozen importlib._bootstrap_external>", line 848, in exec_module
  File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/website/doctype/web_page/web_page.py", line 10, in <module>
    from jinja2.exceptions import TemplateSyntaxError
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/jinja2/__init__.py", line 12, in <module>
    from .environment import Environment
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/jinja2/environment.py", line 25, in <module>
    from .defaults import BLOCK_END_STRING
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/jinja2/defaults.py", line 3, in <module>
    from .filters import FILTERS as DEFAULT_FILTERS  # noqa: F401
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/jinja2/filters.py", line 13, in <module>
    from markupsafe import soft_unicode
ImportError: cannot import name 'soft_unicode' from 'markupsafe' (/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/markupsafe/__init__.py)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.8/runpy.py", line 194, in _run_module_as_main
    return _run_code(code, main_globals, None,
  File "/usr/lib/python3.8/runpy.py", line 87, in _run_code
    exec(code, run_globals)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/utils/bench_helper.py", line 104, in <module>
    main()
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/utils/bench_helper.py", line 19, in main
    click.Group(commands=commands)(prog_name='bench')
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/click/core.py", line 829, in __call__
    return self.main(*args, **kwargs)
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/click/core.py", line 782, in main
    rv = self.invoke(ctx)
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/click/core.py", line 1259, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/click/core.py", line 1259, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/click/core.py", line 1066, in invoke
    return ctx.invoke(self.callback, **ctx.params)
  File "/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/click/core.py", line 610, in invoke
    return callback(*args, **kwargs)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/commands/site.py", line 38, in new_site
    _new_site(db_name, site, mariadb_root_username=mariadb_root_username,
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/installer.py", line 81, in _new_site
    install_app(app, verbose=verbose, set_as_patched=not source_sql)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/installer.py", line 162, in install_app
    sync_for(name, force=True, sync_everything=True, verbose=verbose, reset_permissions=True)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/model/sync.py", line 70, in sync_for
    import_file_by_path(doc_path, force=force, ignore_version=True, reset_permissions=reset_permissions)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/modules/import_file.py", line 130, in import_file_by_path
    import_doc(
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/modules/import_file.py", line 257, in import_doc
    doc.insert()
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/model/document.py", line 270, in insert
    self.run_post_save_methods()
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/model/document.py", line 1004, in run_post_save_methods
    self.run_method("on_update")
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/model/document.py", line 869, in run_method
    out = Document.hook(fn)(self, *args, **kwargs)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/model/document.py", line 1161, in composer
    return composed(self, method, *args, **kwargs)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/model/document.py", line 1144, in runner
    add_to_return_value(self, fn(self, *args, **kwargs))
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/model/document.py", line 863, in <lambda>
    fn = lambda self, *args, **kwargs: getattr(self, method)(*args, **kwargs)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/core/doctype/doctype/doctype.py", line 326, in on_update
    self.run_module_method("on_doctype_update")
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/core/doctype/doctype/doctype.py", line 380, in run_module_method
    module = load_doctype_module(self.name, self.module)
  File "/home/thittanix/frappe-bench/apps/frappe/frappe/modules/utils.py", line 207, in load_doctype_module
    raise ImportError('Module import failed for {0} ({1})'.format(doctype, module_name + ' Error: ' + str(e)))
ImportError: Module import failed for Web Page (frappe.website.doctype.web_page.web_page Error: cannot import name 'soft_unicode' from 'markupsafe' (/home/thittanix/frappe-bench/env/lib/python3.8/site-packages/markupsafe/__init__.py))

Please advise

Hi @sampath_kumar_krishn,
that issue may be caused by the latest markupsafe update . You can check your markupsafe version by running the command pip show markupsafe and if your are using Version 2.1.0 you can downgrade to 2.0.1 by running pip install markupsafe==2.0.1.
Then check your markupsafe version again to check if changes were effective, restart your bench and try to create the site again.

2 Likes

Thank you.
That solved my install issue. However, I’m unable to access my domain when i try to start the bench. It says server is taking too long to respond. What do i do?

I’m afraid that might be caused by your domain configuration and there may be more than one configuration parameter that you should change. Take a quick look and see if some of these might be useful to solve the connection issue.

@Bradley hey thanks for the input. I got the server and the erpnext instance up and running on my local network by changing my dns. However, I would like to expose this pc to the internet so i can theoretically access this site from anywhere. Are there any suggestion for how i can do that? Thanks a lot again for your help :slight_smile:

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