Hello,
I was looking this feature but I could not find it.
I found that ERPNext already comes with a ticketting system, however, I have seen that the ticket should be entered manually.
Is there a way ERPNext to be monitoring an e-mail mailbox and if found something it converts that e-mail as a support ticket? if that feature does not exist already, it would be interesting you consider adding it.
Best regards
Jaime
Hi @Jaime_Stuardo
You can append emails coming in to a particular email address like support@domain.com as an Issue in ERPNext. You can configure this by going to the Setup>Email Account>Support
You may refer to this documentation and video for your reference
Email Account
This video explains the use case of appending Emails as Lead but the concept remains same for Issue/Ticketing
Hello,
I have set it, however, SMTP does not seems to work since inbox appears empty.
SMTP information is correct because account can be saved. If, for example, I entered a wrong password, when saving the account, an authentication error is produced.
Is there a way to test SMTP connection from ERPNext?
Best regards
Jaime