Emails are not sending to the user

kittusai · March 20, 2018, 5:47am

Hi All,

Good Day,I am getting a issue in emails while sending the mails i am getting an error like
“(550, ‘5.7.60 SMTP; Client does not have permissions to send as this sender [BM1PR0101MB1828.INDPRD01.PROD.OUTLOOK.COM]’)”
may i know why it is coming and what the steps i have to take to resolve this…

Thanks & Regards
krishna

lasalesi · March 20, 2018, 9:05am

Hi @kittusai,

it might be that the mail server is rejecting mails if the sender is not identical with the user who logs in to send. Have you tried to use the account email address?

Setup > Email Account >

kittusai · March 20, 2018, 9:17am

Hi @lasalesi,

i already tried by checking that option then also i am getting the same error

lasalesi · March 21, 2018, 7:51am

A Google search indicates an issue with SPF records, have you looked into this?