Emails are not getting auto-created as an issue

Divyank_Gupta · March 8, 2021, 7:13am

I have set up an Email domain and Email, and I have setup append on “Issue” but still emails are not coming as a issue.

Divyank_Gupta · March 9, 2021, 5:57am

Can anyone help?

emre · March 9, 2021, 6:46am

Dear @Divyank_Gupta
could you check your email settings are right? You can try forget password feature in login screen to request password reset, so you can be sure your mail settings are right.

Divyank_Gupta · March 9, 2021, 7:50am

I can send emails from erpnext, I append it to “Issue” but the emails are still not coming as an issue.

Divyank_Gupta · March 9, 2021, 8:57am

emre · March 9, 2021, 12:28pm

“Append To” Field need filled with “DOCType Field” as its said could you change it with something “Subject” with double quotes and try again?

Divyank_Gupta · March 10, 2021, 10:36am

Like this?
If I save then it says no changes made.

Divyank_Gupta · March 12, 2021, 9:52am

Am still not getting EMails as an issue

fkardame · March 12, 2021, 3:05pm

Look into it deeper.

I have just set it yesterday on v13 didn’t check if it worked.

Will test it amd get back to you.

Divyank_Gupta · March 15, 2021, 9:22am

Can you assist me with this?

Divyank_Gupta · March 18, 2021, 5:49am

Can anyone share the manual on how to setup “Support” in ERPNext?