Hi, I am facing issue with automatic email alerts on user mention, below are the steps to identify the issue:
- On any doc type, a user name mention as @user01 with appropriate message.
- Inbuild Email alert getting fire as an email is available in Email Queue.
- But it show error “No recipients to send to”, seems like system is not able to fetch email id from user name.
- Earlier it was okay. As i can recall it may be after last update to v10.1.44
Can anyone help with this issue.