Email not being sent from a new server with SSL

ERPNext
1

Hello team,

My ERPnext site2.local was working fine on multi-tenant Server1 which had no SSL certificate. Emails were being sent and there were no issues.

For logistics reasons, I decided to move it to a another server (Server2), and then renamed it to sitename.com (sitename is just for example), and added a LetsEncrypt certificate and SSL connection.

The system is working fine now on Server2, but no emails are being sent, knowing that I maintained the same old configuration of Server1. Both two servers are on digital Ocean cloud, and I am using the same Sendgrid account, and my domain is hosted on Godaddy. The old installation on Server1 is still sending emails without fail, but I am not able to get Server2 two send emails. Any idea what could be the issue?

Regards,
Ahmed

2

Can you please check for the Email Queue log and share the error message if found any? You can also check Error Log for the error message.

1 Like
3

Dear @umair,

I found 2 errors in the Error log list.
The first one is:

{
 "attachments": [], 
 "bcc": [], 
 "cc": [
  "sarun@proactengineering.com", 
  "alaa@proactengineering.com", 
  "ramy.sabry@proactengineering.com", 
  "khaled@proactengineering.com", 
  "Shahid.nazir@proactengineering.com"
 ], 
 "communication_name": "1004b2bff7", 
 "lang": "en", 
 "print_format": "Standard", 
 "print_html": "", 
 "recipients": [
  "rachael@thermalimaging.co.uk"
 ]
}
Traceback (most recent call last):
  File "/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/communication/email.py", line 492, in sendmail
    recipients=recipients, cc=cc, bcc=bcc)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/communication/communication.py", line 181, in _notify
    _notify(self, print_html, print_format, attachments, recipients, cc, bcc)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/communication/email.py", line 178, in _notify
    print_letterhead=True if frappe.flags.print_letterhead=='true' else False
  File "/home/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 436, in sendmail
    inline_images=inline_images, header=header, print_letterhead=print_letterhead)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/email/queue.py", line 135, in send
    print_letterhead=print_letterhead)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/email/queue.py", line 156, in add
    email_queue = get_email_queue(recipients, sender, subject, **kwargs)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/email/queue.py", line 218, in get_email_queue
    e.insert(ignore_permissions=True)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 219, in insert
    self._validate()
  File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 442, in _validate
    self._validate_length()
  File "/home/frappe/frappe-bench/apps/frappe/frappe/model/base_document.py", line 553, in _validate_length
    .format(reference, _(df.label), max_length, value), frappe.CharacterLengthExceededError, title=_('Value too big'))
  File "/home/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 323, in throw
    msgprint(msg, raise_exception=exc, title=title, indicator='red')
  File "/home/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 309, in msgprint
    _raise_exception()
  File "/home/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 282, in _raise_exception
    raise raise_exception(encode(msg))
CharacterLengthExceededError: Email Queue 01ca33e550: 'Show as cc' (sarun@proactengineering.com,alaa@proactengineering.com,ramy.sabry@proactengineering.com,khaled@proactengineering.com,Shahid.nazir@proactengineering.com) will get truncated, as max characters allowed is 140

And second one is:

{'retry': 0, 'log': <function log at 0x7f087652e398>, 'site': u'proactglobal.com', 'event': u'sendmail', 'method_name': u'sendmail', 'method': <function sendmail at 0x7f0876535a28>, 'user': u'alaa@proactengineering.com', 'kwargs': {'lang': u'en', 'attachments': [], 'recipients': [u'rachael@thermalimaging.co.uk'], 'cc': [u'sarun@proactengineering.com', u'alaa@proactengineering.com', u'ramy.sabry@proactengineering.com', u'khaled@proactengineering.com', u'Shahid.nazir@proactengineering.com'], 'print_letterhead': u'true', 'bcc': [], 'print_html': u'', 'session': {u'data': {u'session_expiry': u'06:00:00', u'session_country': 'AE', 'csrf_token': 'd2532fc85093c4fb02042ebaef1888161567296748744a8ea0c68364', u'last_updated': '2018-03-06 08:49:36.720597', u'lang': u'en', u'user_type': None, 'user': u'alaa@proactengineering.com', u'full_name': None, u'device': u'desktop', 'session_ip': u'176.205.248.63'}, u'user': u'alaa@proactengineering.com', u'sid': u'2d036877dccdf381391092bba7e2a30cc50935bb4bba78fcc203b8b0'}, 'communication_name': '1004b2bff7', 'print_format': u'Standard'}, 'async': True, 'job_name': u'<function sendmail at 0x7f6a326dfc08>'}
Traceback (most recent call last):
  File "/home/frappe/frappe-bench/apps/frappe/frappe/utils/background_jobs.py", line 95, in execute_job
    method(**kwargs)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/communication/email.py", line 492, in sendmail
    recipients=recipients, cc=cc, bcc=bcc)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/communication/communication.py", line 181, in _notify
    _notify(self, print_html, print_format, attachments, recipients, cc, bcc)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/communication/email.py", line 178, in _notify
    print_letterhead=True if frappe.flags.print_letterhead=='true' else False
  File "/home/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 436, in sendmail
    inline_images=inline_images, header=header, print_letterhead=print_letterhead)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/email/queue.py", line 135, in send
    print_letterhead=print_letterhead)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/email/queue.py", line 156, in add
    email_queue = get_email_queue(recipients, sender, subject, **kwargs)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/email/queue.py", line 218, in get_email_queue
    e.insert(ignore_permissions=True)
  File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 219, in insert
    self._validate()
  File "/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 442, in _validate
    self._validate_length()
  File "/home/frappe/frappe-bench/apps/frappe/frappe/model/base_document.py", line 553, in _validate_length
    .format(reference, _(df.label), max_length, value), frappe.CharacterLengthExceededError, title=_('Value too big'))
  File "/home/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 323, in throw
    msgprint(msg, raise_exception=exc, title=title, indicator='red')
  File "/home/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 309, in msgprint
    _raise_exception()
  File "/home/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 282, in _raise_exception
    raise raise_exception(encode(msg))
CharacterLengthExceededError: Email Queue 01ca33e550: 'Show as cc' (sarun@proactengineering.com,alaa@proactengineering.com,ramy.sabry@proactengineering.com,khaled@proactengineering.com,Shahid.nazir@proactengineering.com) will get truncated, as max characters allowed is 140

In the Email queue log list, many emails are there with status “Not sent”.

Regards,
Ahmed

4

Any advise guys?

5

The error appears to be that you have too many email addresses in the cc field when there is a character limit restriction in place for this

6

Thanks @Julian_Robbins, but I tried sending to one email only also and it still does not go. Does changing the server has an effect?

7

Hi, did you ever resolve this?