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Email configuration : email account of Outlook 365


#1

Dear All : In ERPnext - the IT team is trying their best to configure email account with Outlook 365 mail ID account - but the email functionality is not working please - even if the IT team configures a lot - then one or two mail from ERPnext will go - and again email does not work and does not even come to email queue - please the company policy is only the official outlook 365 mail account and ID has to be used ( so we can not use gmail or another mail ID ) - PLEASE can any one give any idea how to configure Outlook 365 mail ID in ERPnext…


#2

@bala1 check your site scheduler is enable or not. if it’s not enable do
bench --site site-name enable-scheduler and restart your services.

This is common problem for outlook users, this is not your server issue. i’m also facing this issue.
hope this link will help you.

https://answers.microsoft.com/en-us/msoffice/forum/mso_win10/i-cannot-send-out-email-anymore-from-outlook/eb21d415-883f-4ad1-b69d-5f05007064b3


#3

Hi Sahil : Thanks - but sorry I am told by my IT team that - the problem is in Office 365.
So our company is having office 365 and when in the email account setup of ERPnext - when we give Office 365 mail ID -> the mails from ERPnext ( i.e from Quotation, Sales Order etc… ) is not going please -
sorry - can you help in this regard.


#4

kindly provide your server log.


#5

Okay Sir - I have asked this to my IT Team - will share the same please.


#6

Hi Sir - IT team has shared this server log for email functionality - please can you help.