I have setup and incoming mail and have selected Append to “Communication”.
It is working fine and the communication is automatically pulled and appended in the Communication.
However I thought the email will automatically append to communication to my customer or contact which already exists in my system based on the email address. But it is not happening.
I can append the communication manually to some doctype but aren’t the incoming mails expected to automatically associate themselves to the customer and contact on the basis of email address??