After reading through the rich collection of questions and suggested solutions about Email Alerts in ERPNext plus the online user manual here https://erpnext.org/docs/user/manual/en/setting-up/email/email-alerts.md, I was so sure this Email Alerts feature would be easy case for me, but it seems I counted my eggs before they hatched.
I only hope this won’t be too long a write-up, but I really need to describe the issue. We want ERPNext to do the following when a user creates a Calendar Event:
(a) Notify user immediately the Event is created,
(b) Notify user 2 days before expiration of the Event.
So, we created two Email Alerts: the first for immediate email notification when Calendar Event is created and the second for reminder notification 2 days before expiration of event.
The first Email Alert works fine. System sends notification to user as soon as Calendar Event is saved.
Here is the first Email Alert:
Here is the email notification sent to user:
The second Email Alert, however, which was supposed to send a reminder 2 days before expiration of the Calendar Event doesn’t seem to work.
Here is the second Email Alert:
And here is the Calendar Event I created yesterday:
I received the Beans Meeting Email Alert notification (which I shared above) immediately the Event was Saved. But the reminder never comes. I am sure it is not the software. Something is missing in the Email Alert settings.
I really plead for help. Help me point out what I am doing wrong. I really must provide an answer in the office as to why the reminder is not working.
Thanks everyone for your help.