Email Alert on Recipient's condition

1

Hi All,

I have setup an email alert on New Lead created and specify the recipient based on their company in the Cc section but it just not work.

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Means that if company is A, send to lead owner email with Cc to AAA@gmail.com and if not company A send it to lead owner email and Cc it to BBB@gmail.com. But the condition didint work for row no 1.

Is it because it was wrongly setup? If so,someone please point me the right way? Thank you.

2

Hi,

  1. Ensure that you have selected the right DocType in the Document Type
  2. Try testing one condition at a time
  3. Check your Email queue list, to see if it was sent or not. There is a ‘send now’ button there as well.
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