We have a discrepancy between the number of serial numbers and the amount of stock for this same item within ERPnext.
The result is that we still have 12 Items that physically exist that have a serial number in ERPNext but due to the discrepancy in the stock can not be delivered to a customer.
When we look in our s serial number list we can see 12 “DUO-BOXED” items in the warehouse “Finished Goods”
When I go to the Item “DUO-BOXED” we can see that there is no stock.
In the Stock Ledger we can also see that there should be 0 stock in warehouse “Finished Goods”.
But in the stock balance, we find that there should be 12.
We have checked for date trouble (a stock entry that might have been later than a delivery) but this does not seem to be the case
As a fix, we have tried adding stock with a “Stock Entry” a “Material Receipt” for 12 DUO-BOXED and adding these serial numbers but that is not possible:
We know that we did something wrong, but what? We love ERPnext because it keeps track of everything and connects everything but somehow we managed to screw up here.
Does anyone have a suggestion on what we might have done wrong and more importantly what we can do to fix it?